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Change Practice.
I’m Kristin Palm and I’m a poet.
When I think about something that has changed me. Like, really changed me. I think about this. Apologize. Even if you don't think you are wrong. Especially if you don’t think you’re wrong. Apologize for the way the other person feels or what they experienced. Don’t fake it. Don’t just say the words. Lead with this apology. You can talk it out after. But start with, "I'm sorry."
I’ve found that this has has transformed how I interact with people in my daily life. Well, I’m working on it transforming how I interact with people in my daily life. The few times I have had the courage to do it, it's been helpful.